Managed IT Operations & Service Management

• Managed IT services and monthly support plans

• Proactive system monitoring and maintenance

• Remote monitoring and management (RMM)

• Ticketing, SLA management, and service reporting

• Quarterly business reviews and IT performance reporting

• IT environment documentation, SOPs, and runbooks

• Vendor coordination and escalation management

Managed IT & End-User Support

• Remote and on-site help desk support

• Service desk outsourcing and overflow support

• Endpoint, device, and workstation management

• Patch management, updates, and preventive maintenance

• Hardware, software, and application troubleshooting

• System upgrades and modernization

• User onboarding, offboarding, and access support

• End-user training and security hygiene coaching

Collaboration, Productivity & Mobility

• Email and collaboration platform administration

• Microsoft 365, Google Workspace, Teams, Zoom, VoIP, and unified communications support

• Microsoft 365 and Google Workspace migrations

• Email migration, tenant consolidation, and domain configuration

• SharePoint, OneDrive, Google Drive, and file-share migrations

• Document management, permissions, retention, and workflow tools

• Remote work enablement and secure access

• Mobile device management (EMM/MDM), app deployment, and lost-device controls

• Conference room and audiovisual technology support

Cybersecurity, Compliance & Risk Management

• Network and endpoint security monitoring

• Firewall, IDS, and IPS management

• Vulnerability assessments and remediation planning

• Penetration testing coordination with trusted partners

• SIEM setup, monitoring, alerting, and dashboards

• Threat intelligence and incident response support

• Encryption, access control, and key management guidance

• Identity and access management, including MFA and least privilege

• Active Directory, Entra ID, SSO, and privileged access support

• Security policy support and compliance auditing

• IT audit and compliance assessments

• IT policy creation, enforcement, and documentation

• Risk assessment and mitigation planning

Backup, Disaster Recovery & Business Continuity

• Backup strategy, implementation, and monitoring

• Backup coverage for endpoints, servers, SaaS, and cloud workloads

• Restore testing and documentation

• Disaster recovery planning, RTO/RPO definition, runbooks, and failover planning

• Business continuity planning, remote-work readiness, and critical system prioritization

Business Applications, Data & Integration Support

• Business application implementation and support

• CRM, ERP, and line-of-business application support

• Database administration and performance support

• Data migration, integration, and reporting support

• API and system integration support

IT Consulting & Strategy

• Infrastructure assessments and optimization

• Cloud readiness assessments

• AI/ML readiness assessments and optimization

• Digital transformation strategy for infrastructure and operations

• IT governance and compliance consulting

• Vendor and technology procurement advisory

• IT budgeting, cost optimization, and technology roadmap planning

• IT project planning, execution, and implementation management